1. Denial: "We met with her in March. It's June. Why hasn't she contacted us? She must have something personal going on. Maybe she's sick. Maybe her dog died. Something has to be going on, because reasonable business owners like making money."
2. Anger: "What a terrible contractor! What's wrong with her? Doesn't she want our money? If anyone else would come to Claremore, I'd fire her immediately! I'm going to email her...
